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Refund and Returns Policy
At CHOICEOWN, customer satisfaction is extremely important to us. We aim to provide high-quality products and a smooth shopping experience.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Eligible Return Reasons
- Damaged product
- Wrong product received
- Manufacturing defect
- Missing items
Non-Returnable Items
- Used products
- Customized items
- Final sale products
- Products damaged after use
Refund Process
Once your return request is approved and the item is inspected, refunds will be processed to the original payment method within 5–10 business days.
Return Shipping
In eligible cases, return shipping instructions will be provided by our support team.
We reserve the right to refuse returns that do not meet our policy conditions.